Website Terms and Conditions

Welcome to Monkmead Private Hire!

These terms and conditions outline the rules and regulations for the use of Monkmead Private Hire's Website, located at

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Monkmead Private Hire if you do not agree to take all of the terms and conditions stated on this page.


The website uses cookies to help personalize your online experience. By accessing Monkmead Private Hire, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.


Unless otherwise stated, Monkmead Private Hire and/or its licensors own the intellectual property rights for all material on Monkmead Private Hire. All intellectual property rights are reserved. You may access this from Monkmead Private Hire for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Copy or republish material from Monkmead Private Hire

  • Sell, rent, or sub-license material from Monkmead Private Hire

  • Reproduce, duplicate or copy material from Monkmead Private Hire

  • Redistribute content from Monkmead Private Hire

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Monkmead Private Hire does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Monkmead Private Hire, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Monkmead Private Hire shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Monkmead Private Hire reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Monkmead Private Hire a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

  • Commonly-known consumer and/or business information sources;

  • community sites;

  • Associations or other groups representing charities;

  • Online directory distributors;

  • Internet portals;

  • Accounting, law, and consulting firms; and

  • Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Monkmead Private Hire; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Monkmead Private Hire. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Monkmead Private Hire's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury;

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Monkmead Private Hire Terms and Conditions

As much as we dislike rules and this sort of thing, we need to draw your attention to our policies, which are designed to just cover us in the event of a dispute or any unpleasant situations that arise. We try to be as flexible as possible.


1. We will not accept any passenger, no matter how they booked, or where they are located, if they are excessively drunk, their clothing is soiled, they are abusive, rude, violent or the driver feels at risk from them. No refund will be given for any prebooked journey in this situation.

2. During any journey, if there is any abuse (verbal or physical) or violence, damage to the vehicle, or the driver feels in a threatening situation, the journey will be terminated immediately. The driver will call the police and report the incident.

3. We cannot be held responsible for any unforeseen delays in your journey with us, however caused. This includes mechanical issues, weather conditions or traffic delays

4. If the driver is not at the designated location then please call the phone number you have been given to contact the driver.

5. All fees paid in advance are refundable if 24 hours notice is given, and no costs have been incurred by us

6. We occasionally subcontract work out to other trusted partners who provide the same service standards as ourselves.

7. We cannot be held responsible if your luggage will not fit in our vehicle if you have not previously discussed your luggage requirements as each vehicle has a limited luggage capacity.

8. Additional pick ups and drop offs (unless previously agreed) will be charged.

9. Once dispatched, you will be charged if you then cancel your taxi.

10. For any journey, you must be ready at the agreed time. Any waiting time will be charged at £40 per hour or part thereof. If we have a follow on booking that will be affected by a wait, then we will not be able to wait for you. If you have pre paid for the journey, no refund will be possible.

Airport general

11. It is your responsibility to inform us immediately and with reasonable notice of any changes to your flight times which would affect your journey with us.

12. We are not responsible for any missed flights, however caused.

13. You may leave a car seat with us for your return journey, however we cannot be held responsible for any damage or loss to the car seat.

Airport Departures

14. We will suggest the best departure time based on our experience, but the time to leave will be your decision. Traffic, accidents or weather can have a unpredictable effect on journey times and so enough tolerance in journey times must be given to allow for this.

Airport Arrivals

15. Payment must be made in advance for airport collections unless you have an account with us

16. We cannot be held responsible for changes in airline schedules, although we will try and be as flexible as possible

17. No refunds will be given if we cannot pick you up from your flight due to it’s arrival time being changed if you do not give us at least 24 hours notice. If you let us know of a flight change, we will do our best to accommodate you if we can, subject to our other bookings.

18. We will track your flight. If your flight is delayed we will do our best to accommodate you. In the case of long delays you may have to wait at the airport to be picked up depending on our other bookings.

19. We allow 30 mins flexibility for arrivals (once we have arrived at the airport) to allow for delays in bags coming out etc. However, beyond that we will charge £40 per hour or part off, and any additional parking charges incurred.

20. In the very rare instance that you have an excessive long baggage delay and we have a follow on booking then we may have to leave the airport. We will endeavour to make a second journey to collect you and we would charge for this as an additional pick up.

21. If your flight is diverted to another UK airport, we will do our best to adapt our plans to meet your needs and collect you from the new airport but we will charge for these changes. This will depend on our other commitments, the location of the new airport and timings, but we will try our best to accommodate the changes. You will be charged for this but you may be able to claim this from your travel insurance.

22. We normally allow a reasonable gap between our bookings so we have a degree of flexibility on arrival times, based on predicted landing times, but any delays where we are waiting for long periods at the airport will be charged.

Long distance journeys and advance bookings

23. All long distance journeys, advanced bookings, and pickups must be paid for in advance

24. On long journeys, the driver may need to stop for a short time for whatever reason, and equally we will stop if you need us to for a comfort break.

Soilage Charge

25. You will be charged £150 to cover cleaning costs in the event of the vehicle being soiled by any passenger.

Food and drink

26. No food or drink to be consumed in the vehicles